Service History

03/05/2024 – 01:10 P.M. (AEST) – We are pleased to inform you that the recent technical issue has been successfully resolved. Our Digital Signing provider experienced technical issues, leading to

01/05/2024 – 3:20 P.M. (AEST) We have identified the root cause of the performance issue affecting PocketWatch Reports and have taken steps to rectify the problem. System response times have returned

01/05/2024 – 9:16 A.M. (AEST) We have identified the root cause of the performance issue affecting Rosters in PocketWatch and have taken steps to rectify the problem. System response times

24/04/2024 – 3:20 P.M. (AEST) We have identified the root cause of the performance issue and have taken steps to rectify the problem. System response times have returned to normal

17/04/2024 – 6:00 P.M. (AEST) We’re pleased to inform you that the recent issue with PocketWatch allowance line Item not showing for non-roster managers has been successfully resolved.    We sincerely

17/04/2024 – 1:00 P.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved.    We sincerely apologise for any inconvenience this may have caused and

04/04/2024 – 08:25 A.M. (AEST) There was a sharp spike in system load between 08:22 and 08:24 AEST which led to slow response times and a number of dropped requests.

13/03/2024 – 10:20 A.M. (AEST) We are now receiving regular service responses from our OCR Provider and the service has returned to normal operation. However, we will continue to monitor

12/03/2024 – 08:52 A.M. (AEST) We’re pleased to inform you that the recent technical issue causing intermittent timeouts across Pocketwatch, Genius and Seamless has been successfully resolved. We are actively investigating

06/03/2024 – 11:16 A.M. (AEST) We’re pleased to inform you that the payment issues with our invoices have been resolved. We sincerely apologise for any inconvenience this may have caused and