Service History

02/06/2026 – 2:09 P.M. (AEST) Between 12:38 PM and 12:44 PM this afternoon, we experienced performance issues that affected the platform. This may have caused failed actions, delays, or inability

20/05/2026 – 12:04 PM (AEST) We’re pleased to inform you that the recent issue affecting HICAPS RetrievePlans requests has now been resolved. Earlier today, HICAPS experienced a broader outage affecting

19/05/2026 – 01:05 PM (AEST) Between 11:45 AM and 1:05 PM this afternoon, we experienced performance issues that affected the platform. This may have caused failed actions, delays, or inability

 12/05/2026 – 3:10 P.M. (AEST) Between 2:52 PM and 3:05 PM this afternoon, we experienced performance issues that affected the platform. This may have caused failed actions, delays, or inability

22/04/2026 – 10:51 A.M. (AEST) Between 6:30 AM and 6:42 AM this morning, we experienced system performance issues that affected the platform. This may have caused failed actions, delays, or

07/04/2026 – 03:18 PM (AEST) We’re pleased to inform you that the recent performance issue, which began at approximately 1:15 PM, has now been successfully resolved. System performance has returned

11/03/2026 – 2:00 P.M. (AEST) Between 11:20 AM and 1:30 PM, we experienced system performance issues that affected the platform. This may have caused failed actions, delays, or inability to

23/02/2026 – 03:10 P.M. (AEST) We’re pleased to inform you that the earlier performance issue has been resolved. System response times have returned to normal following corrective actions taken by

16/02/2026 – 02:19 P.M. (AEST) We’re pleased to inform you that the earlier performance issue has been resolved. System response times have returned to normal following corrective actions taken by

02/02/2026 – 04:33 P.M. (AEST) We’re pleased to inform you that the performance issue has now been resolved. Corrective actions were applied to stabilise system performance, and the technical team