Service History

15/01/2026 – 08:50 A.M. (AEST) We are aware of a brief performance degradation that affected the platform earlier this morning between 8:40 AM and 8:50 AM. The system has stabilised;

14/01/2026 – 09:20 A.M. (AEST) We are aware of a performance degradation affecting the platform lasting approximately 10 minutes earlier this morning and are actively investigating the cause. The system

28/11/2025 – 11: 00 A.M (AEST) : We are pleased to inform you that the recent network disruption has been successfully resolved, and we will continue to monitor the situation. We

30/10/2025 – 7:10 A.M. (AEST) We’re pleased to inform you that the issue affecting access to our application has been resolved. The app is now fully operational. We apologise for

27/10/2025 – 11:18 A.M. (AEST) We are aware of an issue with ‘Funding’ where users are not able to generate or send service agreement documents. We are actively working to

27/10/2025 – 09:01 A.M. (AEST) We’re pleased to inform you that the recent performance issue has been successfully resolved. System response times have returned to normal, and we will continue

24/10/2025 – 10:38 A.M. (AEST) – We are pleased to inform you that the recent issue with HR admin is now resolved. We appreciate your understanding and cooperation. Should you

02/10/2025 – 06:22 P.M. (AEST): We’re pleased to inform you that the recent issue with HiCAPS invoice submissions has now been resolved by HiCAPS. Any claims submitted that appeared stuck

01/10/2025 – 10:30 AM (AEST) : We are pleased to inform you that the recent SSO login issue has been successfully resolved. We appreciate your understanding and cooperation. Should you

03/07/2025 – 09:00 A.M (AEST): We are pleased to inform you that the recent issue affecting the automatic calculation of ratios within Schedules of Support has been successfully resolved. We