Systems are operational

MYP - Service Degradation – High system load – Resolved

24/04/2024 – 3:20 P.M. (AEST) We have identified the root cause of the performance issue and have taken steps to rectify the problem. System response times have returned to normal however we will continue to monitor the situation. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

24/04/2024 – 3:02 P.M. (AEST) We are aware of a performance issue across MYP leading to large amounts of requests timing out. We are actively working to discover the cause and provide a resolution.  Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly. 

MYP - Issues with PocketWatch allowance line items – Resolved

17/04/2024 – 6:00 P.M. (AEST) We’re pleased to inform you that the recent issue with PocketWatch allowance line Item not showing for non-roster managers has been successfully resolved.   

We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

17/04/2024 – 4:48 P.M. (AEST) We are aware of allowance line items not showing for non-roster managers when they create or edit timesheets and we are actively working to discover the cause and provide a resolution.  Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly. 

MYP - High load across system – Resolved

04/04/2024 – 08:25 A.M. (AEST) There was a sharp spike in system load between 08:22 and 08:24 AEST which led to slow response times and a number of dropped requests. This has been resolved and all systems returned to normal from 08:24 AEST onwards.

We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

MYP - Issues with our OCR Provider – Resolved

13/03/2024 – 10:20 A.M. (AEST) We are now receiving regular service responses from our OCR Provider and the service has returned to normal operation. However, we will continue to monitor the situation for any further degradation before considering this issue resolved. Thank you for your patience.

13/03/2024 – 09:45 A.M. (AEST) While the unavailability issue was previously resolved, it has resurfaced. We are continuing to investigate this with our provider. We will advise when regular service has been restored.

13/03/2024 – 09:17 A.M. (AEST) Our OCR provider is currently experiencing technical issues outside of our control. We are working with our provider to resolve this and expect to have the system back to normal as soon as possible. Thank you for your patience. We will advise when regular service has been restored.