system statuses

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MYP

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scheduled maintenance

Scheduled releases occur every fortnight. Additional scheduled maintenance tasks will be listed below.

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status history

The five most recent status history logs will be displayed.

30 June 2025

MYP - Issue on OCR Processing – Resolved

30/06/2025 – 09:30 A.M (AEST) : We are pleased to inform you that the recent OCR processing issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

30/06/2025 – 08:30 A.M. (AEST): We are aware of an issue with OCR processing. We are actively working to identify the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly

26 May 2025

MYP - Performance Issue – Resolved

26/05/2025 – 01:05 P.M (AEST) : We are pleased to inform you that the recent performance issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

26/05/2025 – 12:15 P.M (AEST) : System performance has improved, and users may experience better responsiveness across the platform. However, our technical team is continuing to monitor and investigate to ensure the issue is fully resolved. We appreciate your continued patience and will provide further updates as needed.

26/05/2025 – 11:30 A.M (AEST) : We are aware of a performance issue across the MYP platform. We are actively working to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

22 May 2025

MYP - GENIUS Service Agreement Generation is Experiencing Delays – Resolved

22/05/2025 – 05:22 P.M. (AEST) We’re pleased to inform you that the earlier technical issue affecting the generation of Service Agreements in Genius has now been resolved.

All queued document requests are currently being processed, and no action is required on your end.

We sincerely apologise for any inconvenience this may have caused and appreciate your patience while our team worked to restore full functionality.

Should you have any questions or encounter any further issues, please don’t hesitate to contact our support team.

22/05/2025 – 05:12 P.M. (AEST) We are aware of an issue affecting the generation of Service Agreements in Genius, specifically where requests are stuck due to a technical problem in the document conversion process. Our team is actively investigating and addressing the issue as a matter of urgency.

Please note that retrying the request is not required, as existing submissions are already in the queue and will be processed once the issue is resolved.

We appreciate your patience and will provide an update shortly.

20 May 2025

MYP - HICAPS NDIS Claim Delay

27/05/2025 – 4:53 P.M. (AEST). HICAPS have advised they are still facing issues with processing affected NDIS claims submitted between 15 May 2025 and 19 May 2025. Advice from HICAPS is to refrain from making manual payments while they investigate and resolve this issue with the highest urgency. Once HICAPS resolves the issue, they will automatically reprocess all errored payments and settle them within the normal timeframes.

21/05/2025 – 09:30 A.M. (AEST). We’re pleased to advised that the claiming issue has now been resolved. We sincerely apologise for the inconvenience caused and confirm that everything is now back to business as usual.

20/05/2025 – 04:50 P.M. (AEST). HICAPS has identified a delay affecting NDIS claim payments submitted between 15 May and 19 May 2025 due to the NDIA system upgrade.

Please:

  • Refrain from making any manual payments until further notice
  • Hold off on submitting any support tickets

Once HICAPS resolves the issue, they will automatically reprocess all errored payments and settle them within the normal timeframes.

We will post further updates here as soon as more information becomes available. Thank you for your patience.

20/05/2025 – 02:50 P.M. (AEST) We want to let you know that there has been a delay in processing some NDIS claims submitted between Thursday 15 May and Monday 19 May 2025. HICAPS is currently investigating the issue. We’re working closely with HICAPS to resolve this as quickly as possible and will provide further updates as soon as more information is available. Thank you for your patience and understanding.

24 April 2025

MYP - Third-Party Component Failure – FormSpace Completion & Signature Issue – Resolved

24/04/2025 – 11:50 A.M. (AEST) We’re pleased to inform you that the technical issue affecting FormSpace has now been successfully resolved.

Between 10:00 AM and 11:50 AM AEST on 24 April 2025, some users may have experienced issues where form completions did not provide the form summary or generate the Report PDF. Additionally, Formal and Informal signatures may not have functioned as expected during this time.

If you were affected, re-completing the form will now correctly trigger the PDF generation and capture signatures.

We sincerely apologise for any inconvenience this may have caused and appreciate your patience. Should you have any questions or need further assistance, please don’t hesitate to contact our support team.