Operational
Disruptions
Unavailable
Scheduled releases occur every fortnight. Additional scheduled maintenance tasks will be listed below.
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17/03/2025 – 11:27 A.M. (AEST) We are pleased to inform you that the recent performance issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.
30/01/2025 – 9:38 A.M. (AEST) We are pleased to inform you that the issue with Timesheet allowances not syncing to Xero has been successfully resolved. Based on the logs, the issue was cleared as of 2:55 PM yesterday, 29-Jan-2025, and all Xero syncs have since completed successfully without any errors.
We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.
29/01/2025 – 3:50 P.M. (AEST) We are aware of the issue preventing Timesheet allowances from syncing to Xero and we are actively working to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.
29/01/2025 – 12:44 P.M. (AEST) We are currently investigating an issue preventing Timesheet allowances from syncing to Xero. Our technical team has confirmed that the problem appears to be external to MYP and is likely related to an issue on Xero’s end. In the meantime, clients can manually enter allowances into Xero by generating a PocketWatch Payroll Report, which allows filtering and grouping by allowance categories (e.g., Transport KM’s, Sleepover, Broken Shift). Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update as more information becomes available.
22/01/2025 -12:37 P.M. (AEST) We’re pleased to inform you that the recent service disruption has been resolved, and all automated processes are fully operational. We apologize for any inconvenience and appreciate your patience. If you have any further questions or concerns, please contact our support team.
22/01/2025 – 09:11 A.M. (AEST) We are aware of an issue with OCR, we are actively working to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.
06/01/2025 – 12:11 P.M. (AEST) We’re pleased to inform you that the issue causing timeouts on the Edit Shift pop-up has been successfully resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to contact our support team.
06/01/2025 – 10:36 A.M. (AEST) We are aware of an issue causing timeouts on the Edit Shift pop-up and we are actively working to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.
04/12/2024 – 10:50 A.M. (AEST) We encountered an issue with loading some of the panels on the ARM Homepage and Appointments Module between 10:31 AM and 10:41 AM. The incident has now been resolved, and all systems are operational.
We sincerely apologise for any inconvenience this may have caused, and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.
