Systems are operational

MYP - Temporary System Issues – Resolved

28/01/2026 – 09:41 A.M. (AEST) Between 7:52 AM and 8:08 AM, we experienced issues affecting form saving, contact editing, engagement saving, and increased processing times for generating the Attaché T6 with leave, the Employment Hero timesheet export report, and payroll import reports.

These issues have now been resolved. If you were impacted, please retry the action at your convenience.

We appreciate your patience and understanding. If you have any further questions or concerns, please feel free to contact our support team.

MYP - Performance Degradation – Resolved

15/01/2026 – 08:50 A.M. (AEST) We are aware of a brief performance degradation that affected the platform earlier this morning between 8:40 AM and 8:50 AM. The system has stabilised; however, we are continuing our investigation to understand the cause to prevent recurrence.

MYP - Production Performance Degradation – Resolved

14/01/2026 – 09:20 A.M. (AEST) We are aware of a performance degradation affecting the platform lasting approximately 10 minutes earlier this morning and are actively investigating the cause. The system has stabilised; however, we are continuing our investigation to understand what occurred and to prevent a recurrence.

MYP - Connection issue with our cloud infrastructure provider – Resolved

28/11/2025 – 11: 00 A.M (AEST) : We are pleased to inform you that the recent network disruption has been successfully resolved, and we will continue to monitor the situation. We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

28/11/2025 – 10: 45 A.M (AEST) : We are aware of a connection issue with our cloud infrastructure provider. An intermittent network disruption occurred between 10:44 AM and 10:51 AM, during which users may have experienced an inability to access the system or delays when loading pages. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

MYP - Service Outage: Our App is Temporarily Unavailable – Resolved

30/10/2025 – 7:10 A.M. (AEST) We’re pleased to inform you that the issue affecting access to our application has been resolved. The app is now fully operational. We apologise for the inconvenience and thank you for your patience.

30/10/2025 – 4:11 A.M. (AEST) We’re currently experiencing a service outage that’s affecting access to our application. The issue originates with our hosting provider, who is actively working to resolve it.

While we don’t yet have an exact timeline for recovery, their team has identified the cause and is in the process of restoring services. We’re closely monitoring their progress and will provide updates as soon as normal access is restored. We sincerely apologise for the inconvenience and appreciate your patience while this is being resolved.