Systems are operational

MYP - Third-Party Component Failure – FormSpace Completion & Signature Issue – Resolved

24/04/2025 – 11:50 A.M. (AEST) We’re pleased to inform you that the technical issue affecting FormSpace has now been successfully resolved.

Between 10:00 AM and 11:50 AM AEST on 24 April 2025, some users may have experienced issues where form completions did not provide the form summary or generate the Report PDF. Additionally, Formal and Informal signatures may not have functioned as expected during this time.

If you were affected, re-completing the form will now correctly trigger the PDF generation and capture signatures.

We sincerely apologise for any inconvenience this may have caused and appreciate your patience. Should you have any questions or need further assistance, please don’t hesitate to contact our support team.

MYP - Timeouts in production – Resolved

17/03/2025 – 11:27 A.M. (AEST) We are pleased to inform you that the recent performance issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

MYP - Timesheet Allowances Not Syncing for Xero – Resolved

30/01/2025 – 9:38 A.M. (AEST) We are pleased to inform you that the issue with Timesheet allowances not syncing to Xero has been successfully resolved. Based on the logs, the issue was cleared as of 2:55 PM yesterday, 29-Jan-2025, and all Xero syncs have since completed successfully without any errors.

We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

29/01/2025 – 3:50 P.M. (AEST) We are aware of the issue preventing Timesheet allowances from syncing to Xero and we are actively working to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

29/01/2025 – 12:44 P.M. (AEST) We are currently investigating an issue preventing Timesheet allowances from syncing to Xero. Our technical team has confirmed that the problem appears to be external to MYP and is likely related to an issue on Xero’s end. In the meantime, clients can manually enter allowances into Xero by generating a PocketWatch Payroll Report, which allows filtering and grouping by allowance categories (e.g., Transport KM’s, Sleepover, Broken Shift). Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update as more information becomes available.

MYP - OCR – Fields reset after OCR – Resolved

22/01/2025 -12:37 P.M. (AEST) We’re pleased to inform you that the recent service disruption has been resolved, and all automated processes are fully operational. We apologize for any inconvenience and appreciate your patience. If you have any further questions or concerns, please contact our support team.

22/01/2025 – 09:11 A.M. (AEST) We are aware of an issue with OCR, we are actively working to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

MYP - Timeouts in Pocketwatch – Resolved

06/01/2025 – 12:11 P.M. (AEST) We’re pleased to inform you that the issue causing timeouts on the Edit Shift pop-up has been successfully resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to contact our support team.

06/01/2025 – 10:36 A.M. (AEST) We are aware of an issue causing timeouts on the Edit Shift pop-up and we are actively working to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.