MYP - HICAPS Invoice Submission Service Unavailable – Resolved
02/10/2025 – 06:22 P.M. (AEST): We’re pleased to inform you that the recent issue with HiCAPS invoice submissions has now been resolved by HiCAPS. Any claims submitted that appeared stuck in “awaiting response/pending” will automatically progress as HiCAPS systems complete processing.
We sincerely apologise for any inconvenience caused and appreciate your patience while HiCAPS worked to restore their service. If you continue to experience issues, please contact our Support Team.
02/10/2025 – 03:10 P.M. (AEST): We are aware of an issue affecting invoice submissions to HICAPS and are actively investigating the cause with HICAPS directly. This means that any processes related to NDIS claiming & invoices will be unavailable until the issue is resolved, an ETA is not yet available. Please be assured we are addressing this with the highest level of urgency and will provide you with an update shortly.