system statuses

Operational

Disruptions

Unavailable

MYP

API

myHelp

myTraining

scheduled maintenance

Scheduled releases occur every fortnight. Additional scheduled maintenance tasks will be listed below.

Loading… Loading…

status history

The five most recent status history logs will be displayed.

30 October 2025

MYP - Service Outage: Our App is Temporarily Unavailable

30/10/2025 – 4:11 A.M. (AEST) We’re currently experiencing a service outage that’s affecting access to our application. The issue originates with our hosting provider, who is actively working to resolve it.

While we don’t yet have an exact timeline for recovery, their team has identified the cause and is in the process of restoring services. We’re closely monitoring their progress and will provide updates as soon as normal access is restored.

We sincerely apologise for the inconvenience and appreciate your patience while this is being resolved.

27 October 2025

MYP - Funding – Generate Service Agreement issue – Resolved

27/10/2025 – 11:18 A.M. (AEST) We are aware of an issue with ‘Funding’ where users are not able to generate or send service agreement documents. We are actively working to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

27/10/2025 – 11:45 A.M. (AEST) We are pleased to inform you that the recent issue with service agreement document generation has been successfully resolved. This service has returned to normal, and we will continue to monitor the situation closely. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

MYP - Performance Issue – Resolved

27/10/2025 – 09:01 A.M. (AEST) We’re pleased to inform you that the recent performance issue has been successfully resolved. System response times have returned to normal, and we will continue to monitor the situation closely. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

27/10/2025 – 08:39 A.M. (AEST) We are aware of the performance issues caused by CPU spikes and are actively working on a long-term resolution.

24 October 2025

MYP - HR Admin Functionality Unavailable – Resolved

24/10/2025 – 10:38 A.M. (AEST) – We are pleased to inform you that the recent issue with HR admin is now resolved. We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

24/10/2025 – 08:45 A.M. (AEST) – We are aware of the issue affecting HR Admin functionalities. Please be assured that we are addressing this with the highest level of urgency and will provide an update shortly.

2 October 2025

MYP - HICAPS Invoice Submission Service Unavailable – Resolved

02/10/2025 – 06:22 P.M. (AEST): We’re pleased to inform you that the recent issue with HiCAPS invoice submissions has now been resolved by HiCAPS. Any claims submitted that appeared stuck in “awaiting response/pending” will automatically progress as HiCAPS systems complete processing.

We sincerely apologise for any inconvenience caused and appreciate your patience while HiCAPS worked to restore their service. If you continue to experience issues, please contact our Support Team.

02/10/2025 – 03:10 P.M. (AEST): We are aware of an issue affecting invoice submissions to HICAPS and are actively investigating the cause with HICAPS directly. This means that any processes related to NDIS claiming & invoices will be unavailable until the issue is resolved, an ETA is not yet available. Please be assured we are addressing this with the highest level of urgency and will provide you with an update shortly.