Systems are operational

MYP - HICAPS Invoice Submission Service Unavailable – Resolved

02/10/2025 – 06:22 P.M. (AEST): We’re pleased to inform you that the recent issue with HiCAPS invoice submissions has now been resolved by HiCAPS. Any claims submitted that appeared stuck in “awaiting response/pending” will automatically progress as HiCAPS systems complete processing.

We sincerely apologise for any inconvenience caused and appreciate your patience while HiCAPS worked to restore their service. If you continue to experience issues, please contact our Support Team.

02/10/2025 – 03:10 P.M. (AEST): We are aware of an issue affecting invoice submissions to HICAPS and are actively investigating the cause with HICAPS directly. This means that any processes related to NDIS claiming & invoices will be unavailable until the issue is resolved, an ETA is not yet available. Please be assured we are addressing this with the highest level of urgency and will provide you with an update shortly.

MYP - Login Issue – Resolved

01/10/2025 – 10:30 AM (AEST) : We are pleased to inform you that the recent SSO login issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

01/10/2025 – 08:27 A.M. (AEST) : We are aware of an issue affecting SSO logins and our team is actively working to implement a resolution. For users currently experiencing difficulties, we recommend attempting to log in again in short interval while we work on the fix. Please be assured that this matter is being addressed with the highest priority, and we will provide further updates shortly.

MYP - Ratio’s within Schedules of Supports not automatically calculating – Resolved

03/07/2025 – 09:00 A.M (AEST): We are pleased to inform you that the recent issue affecting the automatic calculation of ratios within Schedules of Support has been successfully resolved. We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

01/07/2025 – 03:30 P.M. (AEST): We’re currently investigating an issue affecting the automatic calculation of ratios within Schedules of Support. This issue occurs when running the “Update CRM prices & schedules of support for all clients” automatic update ratios are not being calculated before the schedules are finalised. To avoid the risk of incorrect ratios and potential overclaiming, we strongly recommend holding off on running your NDIS price book update until this is resolved. If you have already run the update, please review all participant engagements involving ratio-based supports to confirm ratios have been applied correctly. We understand how important accurate schedules are and apologise for the inconvenience. We’re treating this with urgency and will keep you updated as we work to resolve it.

MYP - Issue on OCR Processing – Resolved

30/06/2025 – 09:30 A.M (AEST): We are pleased to inform you that the recent OCR processing issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

30/06/2025 – 08:30 A.M. (AEST): We are aware of an issue with OCR processing. We are actively working to identify the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly

MYP - Performance Issue – Resolved

26/05/2025 – 01:05 P.M (AEST) : We are pleased to inform you that the recent performance issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

26/05/2025 – 12:15 P.M (AEST) : System performance has improved, and users may experience better responsiveness across the platform. However, our technical team is continuing to monitor and investigate to ensure the issue is fully resolved. We appreciate your continued patience and will provide further updates as needed.

26/05/2025 – 11:30 A.M (AEST) : We are aware of a performance issue across the MYP platform. We are actively working to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.