system statuses

Operational

Disruptions

Unavailable

MYP

API

myHelp

myTraining

scheduled maintenance

Scheduled releases occur every fortnight. Additional scheduled maintenance tasks will be listed below.

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status history

The five most recent status history logs will be displayed.

6 January 2025

MYP - Timeouts in Pocketwatch – Resolved

06/01/2025 – 12:11 P.M. (AEST) We’re pleased to inform you that the issue causing timeouts on the Edit Shift pop-up has been successfully resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to contact our support team.

06/01/2025 – 10:36 A.M. (AEST) We are aware of an issue causing timeouts on the Edit Shift pop-up and we are actively working to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

4 December 2024

MYP - Appointment Module and ARM Homepage Panel Disruption

04/12/2024 – 10:50 A.M. (AEST) We encountered an issue with loading some of the panels on the ARM Homepage and Appointments Module between 10:31 AM and 10:41 AM. The incident has now been resolved, and all systems are operational.

We sincerely apologise for any inconvenience this may have caused, and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

28 October 2024

MYP - Intermittent Request Issues

28/10/2024 – 3:06 P.M. (AEST) We are aware of some intermittent issues across the system causing some requests to fail. We are investigating and resolving these issues as they arise. We will continue to monitor these issues and escalate as needed. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

10 October 2024

MYP - Service Disruption

10/10/2024 – 9:30 A.M. (AEST) We’re pleased to inform you that the recent service disruption has been resolved, and all automated processes are fully operational. Any manual tasks or requests that failed during the disruption should now be working, and users can retry these tasks as normal. We apologise for any inconvenience and appreciate your patience. If you have any further questions or concerns, please contact our support team.

10/10/2024 – 9:00 A.M. (AEST) We are aware of an intermittent issue across the system impacting multiple requests. We are actively working to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

3 October 2024

MYP - New PocketWatch (Transport, Appointments and MYOB Timesheet sync) is not accessible

03/10/2024 – 11:40 A.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

03/10/2024 – 10:46 A.M. (AEST) We are currently experiencing an issue affecting the Transport, Appointments, and the new MYOB Timesheet sync, making them temporarily unavailable. We have pinpointed the root cause of the problem and are currently engaged in resolving it. An update to rectify the situation will be released in one hour and we will notify you as soon as this is resolved.