Systems are operational

MYP - Connection issue with our cloud infrastructure provider – RESOLVED

28/11/2025 – 11: 00 A.M (AEST) : We are pleased to inform you that the recent network disruption has been successfully resolved, and we will continue to monitor the situation. We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

28/11/2025 – 10: 45 A.M (AEST) : We are aware of a connection issue with our cloud infrastructure provider. An intermittent network disruption occurred between 10:44 AM and 10:51 AM, during which users may have experienced an inability to access the system or delays when loading pages. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

MYP - Service Outage: Our App is Temporarily Unavailable – RESOLVED

30/10/2025 – 7:10 A.M. (AEST) We’re pleased to inform you that the issue affecting access to our application has been resolved. The app is now fully operational. We apologise for the inconvenience and thank you for your patience.

30/10/2025 – 4:11 A.M. (AEST) We’re currently experiencing a service outage that’s affecting access to our application. The issue originates with our hosting provider, who is actively working to resolve it.

While we don’t yet have an exact timeline for recovery, their team has identified the cause and is in the process of restoring services. We’re closely monitoring their progress and will provide updates as soon as normal access is restored. We sincerely apologise for the inconvenience and appreciate your patience while this is being resolved.

MYP - Funding – Generate Service Agreement issue – Resolved

27/10/2025 – 11:18 A.M. (AEST) We are aware of an issue with ‘Funding’ where users are not able to generate or send service agreement documents. We are actively working to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

27/10/2025 – 11:45 A.M. (AEST) We are pleased to inform you that the recent issue with service agreement document generation has been successfully resolved. This service has returned to normal, and we will continue to monitor the situation closely. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

MYP - Performance Issue – Resolved

27/10/2025 – 09:01 A.M. (AEST) We’re pleased to inform you that the recent performance issue has been successfully resolved. System response times have returned to normal, and we will continue to monitor the situation closely. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

27/10/2025 – 08:39 A.M. (AEST) We are aware of the performance issues caused by CPU spikes and are actively working on a long-term resolution.

MYP - HR Admin Functionality Unavailable – Resolved

24/10/2025 – 10:38 A.M. (AEST) – We are pleased to inform you that the recent issue with HR admin is now resolved. We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

24/10/2025 – 08:45 A.M. (AEST) – We are aware of the issue affecting HR Admin functionalities. Please be assured that we are addressing this with the highest level of urgency and will provide an update shortly.