Performance issues across the platform -Resolved

27/05/2024 – 1:34 P.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. System response times have returned to normal however we will continue to monitor the situation. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

27/05/2024 – 12:56 P.M. (AEST) We have pinpointed the root cause of the problem and are currently engaged in resolving it. An update to rectify the situation will be released shortly and we will notify you as soon as this is resolved. 

27/05/2024 – 12:11 P.M. (AEST) We are aware of a performance issue across the platform, and we are actively working to discover the cause and provide a resolution.  Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

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