Service History

12:00 PM (AEST): We’re pleased to inform you that the recent period of slower than usual response times has now been resolved. Our platform experienced slower response times from 11:56

12:50 PM (AEST): We will be briefly taking down the Batch Permission page for maintenance. We appreciate your understanding.

8:37 PM (AEST): We’re pleased to inform you that the recent technical issue has been successfully resolved. Our OCR provider experienced technical issues, leading to disruptions in OCR processing between

6:00 PM (AEST): We’re pleased to inform you that following issues have been successfully resolved Archived staff being shown in the myShifts page. The shift popup obstructing the calendar view

09:38 AM (AEST): The issue is now resolved, and a hotfix has been applied. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should

12:45 PM (AEST): We’re pleased to inform you that the recent technical issue has been successfully resolved. Our OCR provider experienced technical issues resulting in the service being unavailable on

10:00 AM (AEST): We’re pleased to inform you that the recent technical issue has been successfully resolved. A change by our cloud provider caused network compatibility issues which caused parts

A network connectivity issue at our cloud provider caused a disruption to the platform. The system was unavailable for approximately 1 minute. We appologise for any inconvenience.

Our OCR provider experienced technical issues resulting in request timeouts on 08 August 2023 between 11:54 AM to 12:08 PM which was outside of our control. This issue has now

The issue that prevented users from bulk approving timesheets on the myShifts Page in PocketWatch has now been resolved. We apologise for any inconvenience caused and sincerely appreciate your patience.