Delay in Service Booking and Plan updates from HICAPS – Resolved

18/10/2023 – 6:15 PM (AEST): We are pleased to announce that all requests have been processed and this issue is fully resolved.

We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

18/10/2023 – 4:00 PM (AEST): We have made significant progress through the backlog of queued requests up to this morning and expect to complete the processing of the backlog in roughly another 3 hours.

Following this we will continue to process all requests added this morning until the queue is fully processed. We again thank you for your patience and will provide another update upon resolution of the issue.

18/10/2023 – 12:20 PM (AEST): Thank you for your patience – we’re pleased to inform you that the process backlog is progressing and we have successfully processed all requests that were queued until midnight Tuesday 17th.

We estimate the remaining queue of requests will require several hours to successfully process, and will provide an update in approximately 3 hours.

18/10/2023 – 11:42 AM (AEST): We have identified a delay in the background process that updates service bookings and plans from HICAPS.

We estimate that all updates will take several hours to process, and will continue to monitor this issue. We will provide an update in 30 minutes.

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