Performance Degradation – Resolved

15/01/2024 – 11:36 AM (AEST): We’re pleased to inform you that the recent performance degradation in Pocketwatch where some pages were timing out has been successfully resolved. 

We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

15/01/2024 – 10:40 AM (AEST): We have pinpointed the root cause of the problem and are currently engaged in resolving it. An update to rectify the situation is currently being applied and we will notify you as soon as this is resolved.

15/01/2024 – 10:01 AM (AEST): We are aware of a performance degradation in Pocketwatch where some pages are timing out, and we are actively working to discover the cause and provide a resolution.  Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

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