Service History

11/06/2024 – 04:00 P.M. (AEST) We’re pleased to inform you that the recent performance issue has been successfully resolved.  System response times have returned to normal however we will continue

28/05/2024 – 05:09 P.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. System response times have returned to normal however we will continue to

27/05/2024 – 1:34 P.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. System response times have returned to normal however we will continue to

03/05/2024 – 01:10 P.M. (AEST) – We are pleased to inform you that the recent technical issue has been successfully resolved. Our Digital Signing provider experienced technical issues, leading to

01/05/2024 – 3:20 P.M. (AEST) We have identified the root cause of the performance issue affecting PocketWatch Reports and have taken steps to rectify the problem. System response times have returned

01/05/2024 – 9:16 A.M. (AEST) We have identified the root cause of the performance issue affecting Rosters in PocketWatch and have taken steps to rectify the problem. System response times

24/04/2024 – 3:20 P.M. (AEST) We have identified the root cause of the performance issue and have taken steps to rectify the problem. System response times have returned to normal

17/04/2024 – 6:00 P.M. (AEST) We’re pleased to inform you that the recent issue with PocketWatch allowance line Item not showing for non-roster managers has been successfully resolved.    We sincerely

17/04/2024 – 1:00 P.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved.    We sincerely apologise for any inconvenience this may have caused and

04/04/2024 – 08:25 A.M. (AEST) There was a sharp spike in system load between 08:22 and 08:24 AEST which led to slow response times and a number of dropped requests.