Service History

22/02/2024 – 01:37 A.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved and the SMS service has been restored.  We sincerely apologise for

20/02/2024 – 09:53 A.M. (AEST) We’re pleased to inform you that Qtime is fully operational. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have

07/02/2024 – 12:25 PM (AEST):We’re pleased to inform you that the recent performance degradation of the system has been successfully resolved. We sincerely apologise for any inconvenience this may have caused

18/01/2024 – 3:08 PM (AEST): We’re pleased to inform you that the recent performance degradation of the system has been successfully resolved. We sincerely apologise for any inconvenience this may have

16/01/2024 – 11:58 AM (AEST): We’re pleased to inform you that the recent performance degradation of the system has been successfully resolved. We sincerely apologise for any inconvenience this may have

15/01/2024 – 11:36 AM (AEST): We’re pleased to inform you that the recent performance degradation in Pocketwatch where some pages were timing out has been successfully resolved.  We sincerely apologise

Between 7:30 PM and 7:56 PM (AEST), we encountered a temporary slowdown in response times on our platform. Our monitoring team promptly identified and resolved the issue to restore optimal

10/01/2024 – 10:01 AM (AEST): We’re pleased to inform you that the recent technical issue, which occurred between 7:38am and 7:46am (AEST), where users were not able to modify OR

22/11/2023 – 11:45 AM (AEST): We’re pleased to inform you that HICAP have successfully resolved their issue. All invoices can now be successfully claimed. We sincerely apologise for any inconvenience this

15/11/2023 – 3:01 PM (AEST): We’re pleased to inform you that the recent technical issue with bulk uploads from GENIUS not generating has been successfully resolved.  We sincerely apologise for