Intermittent Timeouts affecting Genius, Pocketwatch, SEAMLESS – Resolved

12/03/2024 – 08:52 A.M. (AEST) We’re pleased to inform you that the recent technical issue causing intermittent timeouts across Pocketwatch, Genius and Seamless has been successfully resolved. We are actively investigating to understand the root cause and mitigate any further issues.  

We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team. 

12/03/2024 – 07:55 A.M. (AEST) We are aware of a connection issue in MYP that is resulting in intermittent timeouts for some users of Pocketwatch, Genius and SEAMLESS. We are actively working to discover the cause and provide a resolution.  Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly. 

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