22/05/2025 – 05:22 P.M. (AEST) We’re pleased to inform you that the earlier technical issue affecting the generation of Service Agreements in Genius has now been resolved.
All queued document requests are currently being processed, and no action is required on your end.
We sincerely apologise for any inconvenience this may have caused and appreciate your patience while our team worked to restore full functionality.
Should you have any questions or encounter any further issues, please don’t hesitate to contact our support team.
22/05/2025 – 05:12 P.M. (AEST) We are aware of an issue affecting the generation of Service Agreements in Genius, specifically where requests are stuck due to a technical problem in the document conversion process. Our team is actively investigating and addressing the issue as a matter of urgency.
Please note that retrying the request is not required, as existing submissions are already in the queue and will be processed once the issue is resolved.
We appreciate your patience and will provide an update shortly.
