Author Archives: Dick Espanol

02/07/2026 – 09:58 AM (AEST) We are pleased to confirm that the issue affecting HICAPS plan updates has been resolved. A hotfix has been deployed, and plan synchronisations were manually

01/07/2026 – 08:58 AM (AEST) We are pleased to confirm that the issue affecting access to Zendesk through MYP has been resolved. Between 7:30 am and 8:32 am, some users

20/05/2026 – 12:04 PM (AEST) We’re pleased to inform you that the recent issue affecting HICAPS RetrievePlans requests has now been resolved. Earlier today, HICAPS experienced a broader outage affecting

07/04/2026 – 03:18 PM (AEST) We’re pleased to inform you that the recent performance issue, which began at approximately 1:15 PM, has now been successfully resolved. System performance has returned

16/02/2026 – 02:19 P.M. (AEST) We’re pleased to inform you that the earlier performance issue has been resolved. System response times have returned to normal following corrective actions taken by

02/02/2026 – 04:33 P.M. (AEST) We’re pleased to inform you that the performance issue has now been resolved. Corrective actions were applied to stabilise system performance, and the technical team

14/01/2026 – 09:20 A.M. (AEST) We are aware of a performance degradation affecting the platform lasting approximately 10 minutes earlier this morning and are actively investigating the cause. The system

27/10/2025 – 09:01 A.M. (AEST) We’re pleased to inform you that the recent performance issue has been successfully resolved. System response times have returned to normal, and we will continue

02/10/2025 – 06:22 P.M. (AEST): We’re pleased to inform you that the recent issue with HiCAPS invoice submissions has now been resolved by HiCAPS. Any claims submitted that appeared stuck

22/05/2025 – 05:22 P.M. (AEST) We’re pleased to inform you that the earlier technical issue affecting the generation of Service Agreements in Genius has now been resolved. All queued document