Author Archives: Idolle Falculan

22/04/2026 – 10:51 A.M. (AEST) Between 6:30 AM and 6:42 AM this morning, we experienced system performance issues that affected the platform. This may have caused failed actions, delays, or

28/01/2026 – 09:41 A.M. (AEST) Between 7:52 AM and 8:08 AM, we experienced issues affecting form saving, contact editing, engagement saving, and increased processing times for generating the Attaché T6

28/11/2025 – 11: 00 A.M (AEST) : We are pleased to inform you that the recent network disruption has been successfully resolved, and we will continue to monitor the situation. We

03/07/2025 – 09:00 A.M (AEST): We are pleased to inform you that the recent issue affecting the automatic calculation of ratios within Schedules of Support has been successfully resolved. We

30/06/2025 – 09:30 A.M (AEST): We are pleased to inform you that the recent OCR processing issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have

27/05/2025 – 4:53 P.M. (AEST). HICAPS have advised they are still facing issues with processing affected NDIS claims submitted between 15 May 2025 and 19 May 2025. Advice from HICAPS

03/10/2024 – 11:40 A.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. We sincerely apologise for any inconvenience this may have caused and

31/07/2024 – 12:40 A.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. Some clients are now able to login to Xero. Our teams

10/07/2024 – 04:00 P.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. We sincerely apologise for any inconvenience this may have caused and we

28/05/2024 – 05:09 P.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. System response times have returned to normal however we will continue to