8:37 PM (AEST): We’re pleased to inform you that the recent technical issue has been successfully resolved. Our OCR provider experienced technical issues, leading to disruptions in OCR processing between 6:05 PM and 8:14 PM (AEST), which were beyond our control.
We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.
8:05 PM (AEST): Our OCR provider has successfully identified the root cause of the problem and is actively working on its resolution. We will promptly notify you as soon as the issue is resolved.
6:50 PM (AEST): Our OCR provider is experiencing technical issues resulting in request timeouts. Our provider is actively working to discover the cause and provide a resolution. We will provide you with an update shortly.
