Service History

04/12/2024 – 10:50 A.M. (AEST) We encountered an issue with loading some of the panels on the ARM Homepage and Appointments Module between 10:31 AM and 10:41 AM. The incident

28/10/2024 – 3:06 P.M. (AEST) We are aware of some intermittent issues across the system causing some requests to fail. We are investigating and resolving these issues as they arise.

10/10/2024 – 9:30 A.M. (AEST) We’re pleased to inform you that the recent service disruption has been resolved, and all automated processes are fully operational. Any manual tasks or requests

03/10/2024 – 11:40 A.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. We sincerely apologise for any inconvenience this may have caused and

25/09/2024 – 2:00 P.M. (AEST) HICAPS has confirmed that the issue has been resolved. We will continue to monitor the situation.25/09/2024 – 12:45 P.M. (AEST) This issue is still ongoing

16/09/2024 – 10:33 A.M. (AEST) We’re pleased to announce the issue has been resolved and access to myTraining has been restored. We are continuing to monitor the situation while conducting

06/09/2024 – 04:28 P.M. (AEST) We’re pleased to inform you that the recent issue affecting the signing functionality on your forms has been successfully resolved. We sincerely apologise for any inconvenience

04/09/2024 – 10:13 A.M. (AEST) We are pleased to inform you that the issue with the daily confirmation emails has been successfully resolved. We sincerely apologise for any inconvenience this may

04/09/2024 – 09:00 A.M. (AEST) We are pleased to inform you that since 08:28 AM yesterday, 03 Sep 2024, no further disruptions in SMS deliveries have been observed. Our third-party provider

26/08/2024 – 11:05 A.M. (AEST) We’re pleased to inform you that the recent technical issue related to Xero API request has been successfully resolved. We sincerely apologise for any inconvenience this