Service History

30/10/2025 – 7:10 A.M. (AEST) We’re pleased to inform you that the issue affecting access to our application has been resolved. The app is now fully operational. We apologise for

27/10/2025 – 11:18 A.M. (AEST) We are aware of an issue with ‘Funding’ where users are not able to generate or send service agreement documents. We are actively working to

27/10/2025 – 09:01 A.M. (AEST) We’re pleased to inform you that the recent performance issue has been successfully resolved. System response times have returned to normal, and we will continue

24/10/2025 – 10:38 A.M. (AEST) – We are pleased to inform you that the recent issue with HR admin is now resolved. We appreciate your understanding and cooperation. Should you

02/10/2025 – 06:22 P.M. (AEST): We’re pleased to inform you that the recent issue with HiCAPS invoice submissions has now been resolved by HiCAPS. Any claims submitted that appeared stuck

01/10/2025 – 10:30 AM (AEST) : We are pleased to inform you that the recent SSO login issue has been successfully resolved. We appreciate your understanding and cooperation. Should you

03/07/2025 – 09:00 A.M (AEST): We are pleased to inform you that the recent issue affecting the automatic calculation of ratios within Schedules of Support has been successfully resolved. We

30/06/2025 – 09:30 A.M (AEST): We are pleased to inform you that the recent OCR processing issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have

26/05/2025 – 01:05 P.M (AEST) : We are pleased to inform you that the recent performance issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have any

22/05/2025 – 05:22 P.M. (AEST) We’re pleased to inform you that the earlier technical issue affecting the generation of Service Agreements in Genius has now been resolved. All queued document