Service History

03/07/2026 – 10:01 AM (AEST) Between 9:30 AM and 9:41 AM this morning, we experienced a performance issue that affected the platform. This may have caused failed actions, delays, or

02/07/2026 – 04:07 PM (AEST) Between 3:40 PM and 3:56 PM this afternoon, we experienced a performance issue that affected the platform. This may have caused failed actions, delays, or

02/07/2026 – 09:58 AM (AEST) We are pleased to confirm that the issue affecting HICAPS plan updates has been resolved. A hotfix has been deployed, and plan synchronisations were manually

01/07/2026 – 08:58 AM (AEST) We are pleased to confirm that the issue affecting access to Zendesk through MYP has been resolved. Between 7:30 am and 8:32 am, some users

30/06/2026 – 7:50 P.M. (AEST) The issue affecting the generation of certain reports has now been resolved. We will continue to monitor the service to ensure it remains stable. Thank

23/06/2026 – 1:37 P.M. (AEST) Between 12:48 PM and 12:56 PM this afternoon, we experienced performance issues in the Time & Attendance module that affected the platform. This may have

02/06/2026 – 2:09 P.M. (AEST) Between 12:38 PM and 12:44 PM this afternoon, we experienced performance issues that affected the platform. This may have caused failed actions, delays, or inability

20/05/2026 – 12:04 PM (AEST) We’re pleased to inform you that the recent issue affecting HICAPS RetrievePlans requests has now been resolved. Earlier today, HICAPS experienced a broader outage affecting

19/05/2026 – 01:05 PM (AEST) Between 11:45 AM and 1:05 PM this afternoon, we experienced performance issues that affected the platform. This may have caused failed actions, delays, or inability

 12/05/2026 – 3:10 P.M. (AEST) Between 2:52 PM and 3:05 PM this afternoon, we experienced performance issues that affected the platform. This may have caused failed actions, delays, or inability