02/02/2026 – 16:33 P.M. (AEST) We’re pleased to inform you that the performance issue has now been resolved. Corrective actions were applied to stabilise system performance, and the technical team
28/01/2026 – 09:41 A.M. (AEST) Between 7:52 AM and 8:08 AM, we experienced issues affecting form saving, contact editing, engagement saving, and increased processing times for generating the Attaché T6
15/01/2026 – 08:50 A.M. (AEST) We are aware of a brief performance degradation that affected the platform earlier this morning between 8:40 AM and 8:50 AM. The system has stabilised;
14/01/2026 – 09:20 A.M. (AEST) We are aware of a performance degradation affecting the platform lasting approximately 10 minutes earlier this morning and are actively investigating the cause. The system
28/11/2025 – 11: 00 A.M (AEST) : We are pleased to inform you that the recent network disruption has been successfully resolved, and we will continue to monitor the situation. We
30/10/2025 – 7:10 A.M. (AEST) We’re pleased to inform you that the issue affecting access to our application has been resolved. The app is now fully operational. We apologise for
27/10/2025 – 11:18 A.M. (AEST) We are aware of an issue with ‘Funding’ where users are not able to generate or send service agreement documents. We are actively working to
27/10/2025 – 09:01 A.M. (AEST) We’re pleased to inform you that the recent performance issue has been successfully resolved. System response times have returned to normal, and we will continue
24/10/2025 – 10:38 A.M. (AEST) – We are pleased to inform you that the recent issue with HR admin is now resolved. We appreciate your understanding and cooperation. Should you
02/10/2025 – 06:22 P.M. (AEST): We’re pleased to inform you that the recent issue with HiCAPS invoice submissions has now been resolved by HiCAPS. Any claims submitted that appeared stuck
