Service History

26/05/2025 – 01:05 P.M (AEST) : We are pleased to inform you that the recent performance issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have any

22/05/2025 – 05:22 P.M. (AEST) We’re pleased to inform you that the earlier technical issue affecting the generation of Service Agreements in Genius has now been resolved. All queued document

27/05/2025 – 4:53 P.M. (AEST). HICAPS have advised they are still facing issues with processing affected NDIS claims submitted between 15 May 2025 and 19 May 2025. Advice from HICAPS

24/04/2025 – 11:50 A.M. (AEST) We’re pleased to inform you that the technical issue affecting FormSpace has now been successfully resolved. Between 10:00 AM and 11:50 AM AEST on 24

17/03/2025 – 11:27 A.M. (AEST) We are pleased to inform you that the recent performance issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have any

22/01/2025 -12:37 P.M. (AEST) We’re pleased to inform you that the recent service disruption has been resolved, and all automated processes are fully operational. We apologize for any inconvenience and

06/01/2025 – 12:11 P.M. (AEST) We’re pleased to inform you that the issue causing timeouts on the Edit Shift pop-up has been successfully resolved. We sincerely apologize for any inconvenience

04/12/2024 – 10:50 A.M. (AEST) We encountered an issue with loading some of the panels on the ARM Homepage and Appointments Module between 10:31 AM and 10:41 AM. The incident

28/10/2024 – 3:06 P.M. (AEST) We are aware of some intermittent issues across the system causing some requests to fail. We are investigating and resolving these issues as they arise.