Author Archives: Zacc Thomas

28/10/2024 – 3:06 P.M. (AEST) We are aware of some intermittent issues across the system causing some requests to fail. We are investigating and resolving these issues as they arise.

25/09/2024 – 2:00 P.M. (AEST) HICAPS has confirmed that the issue has been resolved. We will continue to monitor the situation.25/09/2024 – 12:45 P.M. (AEST) This issue is still ongoing

16/09/2024 – 10:33 A.M. (AEST) We’re pleased to announce the issue has been resolved and access to myTraining has been restored. We are continuing to monitor the situation while conducting

27/06/2024 – 12:16 P.M. (AEST) We have pinpointed the root cause of the problem with the Login Page and reverted to an earlier version which appears to have resolved the

24/04/2024 – 3:20 P.M. (AEST) We have identified the root cause of the performance issue and have taken steps to rectify the problem. System response times have returned to normal

04/04/2024 – 08:25 A.M. (AEST) There was a sharp spike in system load between 08:22 and 08:24 AEST which led to slow response times and a number of dropped requests.

13/03/2024 – 10:20 A.M. (AEST) We are now receiving regular service responses from our OCR Provider and the service has returned to normal operation. However, we will continue to monitor

12/03/2024 – 08:52 A.M. (AEST) We’re pleased to inform you that the recent technical issue causing intermittent timeouts across Pocketwatch, Genius and Seamless has been successfully resolved. We are actively investigating

18/10/2023 – 6:15 PM (AEST): We are pleased to announce that all requests have been processed and this issue is fully resolved. We sincerely apologise for any inconvenience this may

08:47 AM (AEST) – 17/10/2023: We are pleased to inform you that we have restored regular service and consider this incident resolved. However, the database team will continue to monitor