27/05/2025 – 4:53 P.M. (AEST). HICAPS have advised they are still facing issues with processing affected NDIS claims submitted between 15 May 2025 and 19 May 2025. Advice from HICAPS is to refrain from making manual payments while they investigate and resolve this issue with the highest urgency. Once HICAPS resolves the issue, they will automatically reprocess all errored payments and settle them within the normal timeframes.
21/05/2025 – 09:30 A.M. (AEST). We’re pleased to advised that the claiming issue has now been resolved. We sincerely apologise for the inconvenience caused and confirm that everything is now back to business as usual.
20/05/2025 – 04:50 P.M. (AEST). HICAPS has identified a delay affecting NDIS claim payments submitted between 15 May and 19 May 2025 due to the NDIA system upgrade.
Please:
- Refrain from making any manual payments until further notice
- Hold off on submitting any support tickets
Once HICAPS resolves the issue, they will automatically reprocess all errored payments and settle them within the normal timeframes.
We will post further updates here as soon as more information becomes available. Thank you for your patience.
20/05/2025 – 02:50 P.M. (AEST) We want to let you know that there has been a delay in processing some NDIS claims submitted between Thursday 15 May and Monday 19 May 2025. HICAPS is currently investigating the issue. We’re working closely with HICAPS to resolve this as quickly as possible and will provide further updates as soon as more information is available. Thank you for your patience and understanding.
