Service History

On the 23rd of June at 2:37pm, a network connectivity issue caused by our cloud provider resulted in our database cluster becoming inaccessible from the MYP platform.  At 3:10pm, after

On the 23rd of June between 11:10 AM and 11:15 AM, a connectivity issue occurred within our cloud provider, resulting in a 5-minute outage for our services. The issue now

The issue with bulk check-in/check-out and quick aligning of timesheets without the end date has now been resolved. We apologise for any inconvenience.

On the 11th of April between 12:00 PM and 12:20 PM, a performance issue affected multiple areas of the system. We have resolved the issue and our team is investigating

On the 6th of April between 9:30 AM and 10:00 AM, a performance issue affected multiple areas of the system. We have resolved the issue and our team is investigating

We experienced performance issue, primarily affecting GENIUS on 2 Feb between 8:30AM to 10:00AM which has now been resolved.

Users are currently experiencing issues when creating a new contact in ARM and creating a new engagement in GENIUS. Our team is currently working on this as a priority and

LanternPay was facing technical issue when trying to submit invoices in GENIUS on 13 SEP 2022 between 2:36PM to 3:30PM which was outside of our control. This issue has now

Our OCR provider are experiencing technical issues outside of our control. OCR feature GENIUS may be temporarily unavailable during this period.

We are currently experiencing delays with GENIUS + PocketWatch schedule of support update, roster template update and roster publishing. Our team is investigating this issue as a priority.