Service History

12:45 PM (AEST): We’re pleased to inform you that the recent technical issue has been successfully resolved. Our OCR provider experienced technical issues resulting in the service being unavailable on

10:00 AM (AEST): We’re pleased to inform you that the recent technical issue has been successfully resolved. A change by our cloud provider caused network compatibility issues which caused parts

A network connectivity issue at our cloud provider caused a disruption to the platform. The system was unavailable for approximately 1 minute. We appologise for any inconvenience.

Our OCR provider experienced technical issues resulting in request timeouts on 08 August 2023 between 11:54 AM to 12:08 PM which was outside of our control. This issue has now

The issue that prevented users from bulk approving timesheets on the myShifts Page in PocketWatch has now been resolved. We apologise for any inconvenience caused and sincerely appreciate your patience.

We’ve identified an issue that prevents users from bulk approving timesheets on the myShifts Page in PocketWatch. Rest assured, our team has already created a fix and is working to

Our OCR provider experienced technical issues resulting in request timeouts on 28 JUL 2023 between 11:15 AM to 12:00 PM which was outside of our control. This issue has now

At 1:20 PM we experienced slower than usual response time within the platform. The team was able to identify and resolve the issue after approximately seven minutes. We apologise for

Between 10:58 AM and 11:36 AM (AEST), HICAP experienced a performance degradation that caused certain invoice submission requests to fail. The problem has been resolved and the HICAP team is

We experienced slower than usual response times within PocketWatch. The database team were able to identify and resolve the issue. We apologise for any inconvenience caused and appreciate your understanding.