Service History

02/10/2025 – 06:22 P.M. (AEST): We’re pleased to inform you that the recent issue with HiCAPS invoice submissions has now been resolved by HiCAPS. Any claims submitted that appeared stuck

01/10/2025 – 10:30 AM (AEST) : We are pleased to inform you that the recent SSO login issue has been successfully resolved. We appreciate your understanding and cooperation. Should you

03/07/2025 – 09:00 A.M (AEST): We are pleased to inform you that the recent issue affecting the automatic calculation of ratios within Schedules of Support has been successfully resolved. We

30/06/2025 – 09:30 A.M (AEST): We are pleased to inform you that the recent OCR processing issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have

26/05/2025 – 01:05 P.M (AEST) : We are pleased to inform you that the recent performance issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have any

22/05/2025 – 05:22 P.M. (AEST) We’re pleased to inform you that the earlier technical issue affecting the generation of Service Agreements in Genius has now been resolved. All queued document

27/05/2025 – 4:53 P.M. (AEST). HICAPS have advised they are still facing issues with processing affected NDIS claims submitted between 15 May 2025 and 19 May 2025. Advice from HICAPS

24/04/2025 – 11:50 A.M. (AEST) We’re pleased to inform you that the technical issue affecting FormSpace has now been successfully resolved. Between 10:00 AM and 11:50 AM AEST on 24

17/03/2025 – 11:27 A.M. (AEST) We are pleased to inform you that the recent performance issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have any