Author Archives: Idolle Falculan

30/06/2025 – 09:30 A.M (AEST) : We are pleased to inform you that the recent OCR processing issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have

27/05/2025 – 4:53 P.M. (AEST). HICAPS have advised they are still facing issues with processing affected NDIS claims submitted between 15 May 2025 and 19 May 2025. Advice from HICAPS

03/10/2024 – 11:40 A.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. We sincerely apologise for any inconvenience this may have caused and

31/07/2024 – 12:40 A.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. Some clients are now able to login to Xero. Our teams

10/07/2024 – 04:00 P.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. We sincerely apologise for any inconvenience this may have caused and we

28/05/2024 – 05:09 P.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. System response times have returned to normal however we will continue to

27/05/2024 – 1:34 P.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. System response times have returned to normal however we will continue to

17/04/2024 – 1:00 P.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved.    We sincerely apologise for any inconvenience this may have caused and

06/03/2024 – 11:16 A.M. (AEST) We’re pleased to inform you that the payment issues with our invoices have been resolved. We sincerely apologise for any inconvenience this may have caused and

12:00 PM (AEST): We’re pleased to inform you that the recent period of slower than usual response times has now been resolved. Our platform experienced slower response times from 11:56