08:47 AM (AEST) – 17/10/2023:
We are pleased to inform you that we have restored regular service and consider this incident resolved. However, the database team will continue to monitor the situation and is conducting an ongoing investigation into this issue.
We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.
11:24 AM (AEST) – 16/10/2023: We’re working towards a full resolution to this performance issue but we are pleased to inform you that we have restored regular service. The database team will continue to monitor the situation.
We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.
10:54 AM (AEST) – 16/10/2023: We have identified the root cause of the issue within the database sync process and are working towards a resolution.
09:12 AM (AEST) – 16/10/2023: We are aware of the issues with amending and approving timesheets and we are actively working to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.
