Significant volumes of PACE Claim Rejections via NDIA APIs

25/09/2024 – 2:00 P.M. (AEST) HICAPS has confirmed that the issue has been resolved. We will continue to monitor the situation.

25/09/2024 – 12:45 P.M. (AEST) This issue is still ongoing and we are awaiting updates from the NDIA as to when this issue will be resolved.

25/09/2024 – 10:45 A.M. (AEST) The NDIA has confirmed an issue when submitting claims via NDIA APIs. The NDIA’s Technical Teams are working on a fix as a priority. They have asked all Providers and Plan Managers not to submit any further claims via API at this time. We will provide further updates as we receive them.

25/09/2024 – 10:40 A.M. (AEST) We have confirmed with our Technical Team and with HICAPS that the large number of rejected claim notifications are all valid notifications being sent from the NDIA. We are seeking a response from the NDIA and will continue to monitor the situation. We will provide an update once we have a response from the NDIA.

25/09/2024 – 10:32 A.M. (AEST) We are aware that large numbers of claims under PACE are being returned as rejected via the NDIA APIs. We are actively investigating with HICAPS to discover the root cause. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.