Service History

We experienced performance issue, primarily affecting GENIUS on 2 Feb between 8:30AM to 10:00AM which has now been resolved.

Users are currently experiencing issues when creating a new contact in ARM and creating a new engagement in GENIUS. Our team is currently working on this as a priority and

LanternPay was facing technical issue when trying to submit invoices in GENIUS on 13 SEP 2022 between 2:36PM to 3:30PM which was outside of our control. This issue has now

Our OCR provider are experiencing technical issues outside of our control. OCR feature GENIUS may be temporarily unavailable during this period.

We are currently experiencing delays with GENIUS + PocketWatch schedule of support update, roster template update and roster publishing. Our team is investigating this issue as a priority.

Our signing provider experienced technical issues outside of our control. Formal signing was temporarily unavailable during this period.

There were some issues with sending email which has now been resolved by the team.

We are aware some of our Plan Managers who are using the merge panels, are experiencing issues some invoices on Save + approve. We anticipate that we will have a

The API sync delay issue has been resolved. Our team will continue to monitor system performance and provide updates where necessary.

There is an issue with emailing service agreements. Please hold off sending service agreements until further notice. We apologise for any inconvenience.