Service History

Our OCR provider are experiencing technical issues outside of our control. OCR feature GENIUS may be temporarily unavailable during this period.

We are currently experiencing delays with GENIUS + PocketWatch schedule of support update, roster template update and roster publishing. Our team is investigating this issue as a priority.

Our signing provider experienced technical issues outside of our control. Formal signing was temporarily unavailable during this period.

There were some issues with sending email which has now been resolved by the team.

We are aware some of our Plan Managers who are using the merge panels, are experiencing issues some invoices on Save + approve. We anticipate that we will have a

The API sync delay issue has been resolved. Our team will continue to monitor system performance and provide updates where necessary.

There is an issue with emailing service agreements. Please hold off sending service agreements until further notice. We apologise for any inconvenience.

Sypht our OCR provider has advised that their services are experiencing performance issue outside of our control. Sypht team is aware of this issue and their technical team is currently

Some users are experiencing issues while downloading the GENIUS provider invoice documents. This is known to our team and are working on the fix.

We experienced performance issue on few of our web servers. This resulted in longer request times and a small number of failed requests. This issue has been resolved.