Service History

An issue with the LanterPay API prevented invoices from being submitted their system. The issue occurred between 9:33am and 11:33am. Invoices can be resubmitted to LanternPay by un-approving and re-approving.

We’re currently experiencing performance issue related to Redis. This is known to our team and working on fixing the issues.

A bug has been identified that prevents users from creating formSPACE templates. The fix has been created and is being deployed as a priority.

We experienced Redis Timeout issue from 11:05 AM to 11:45 AM. This is known to our team and investigating the cause.

We experienced Redis Timeout issue from 10:20 AM to 10:45 AM. This is known to our team and investigating the cause.

MYOB is currently experiencing technical issues outside of our control. MYOB Sync may be temporarily unavailable during this period. We apologise for any inconvenience.

GENIUS Client Monthly Budget Report did not complete successfully on 1 Nov 2021 and as a result some clients are yet to receive their report. The GENIUS team is investigating

We’re currently experiencing timeout issues. This is known to our team and currently investigating the issue.

There was an issue with the PocketWatch shift cancellation process that prevented roster managers from cancelling shifts created for GENIUS participants. The issue was resolved around 12:30 PM (AEST).

MYP experienced intermittent connection issues with services within our cloud hosting environment between 9:38AM and 10:50AM (AEST). The root cause of these issues is still being investigated, however, the team