Service History

Experiencing issues with uploading/downloading files. This is known to our team and currently working on resolving the issue.

A configuration issue on one of our servers caused a subset of requests to the legacy site to fail. Duration: 1:05AM 27/8/21 to 9:39AM 27/8/21Actions: Fix applied to the server,

Daily process for GENIUS provider invoices failed this morning. GENIUS team is investigating this issue and planning to re-run the process by COB today.

Between 2:24 PM and 2:29 PM, a brief connection issue was encountered on Reporting Services which prevented users from generating reports. Root cause is under investigation.

Between 7:00 PM and 10:40 PM, minor performance issues on one of the webservers caused an increase in response times for some requests. No failed requests were recorded. This was

Between 2:22 PM and 2:37 PM high CPU usage on one of the webservers caused an increase in response times for some requests. No failed requests were recorded. The issue

Between 11:45 AM and 12:00 PM high CPU usage on one of the webservers caused an increase in response times for some requests. No failed requests were recorded. The issue

Between 1:12 PM and 1:32 PM high CPU usage on one of the webservers caused an increase in response times for some requests. No failed requests were recorded.

Technical issues prevented certain emails from being sent in a timely manner. Once rectified, all emails were successfully sent within 16 hours. Note that rectifying the issue caused a small

MYP experienced intermittent performance issues throughout the day. The root cause of these issues is still being investigated, however, the team is working hard to find a resolution and prevent