Service History

Daily process for GENIUS provider invoices failed this morning. GENIUS team is investigating this issue and planning to re-run the process by COB today.

Between 2:24 PM and 2:29 PM, a brief connection issue was encountered on Reporting Services which prevented users from generating reports. Root cause is under investigation.

Between 7:00 PM and 10:40 PM, minor performance issues on one of the webservers caused an increase in response times for some requests. No failed requests were recorded. This was

Between 2:22 PM and 2:37 PM high CPU usage on one of the webservers caused an increase in response times for some requests. No failed requests were recorded. The issue

Between 11:45 AM and 12:00 PM high CPU usage on one of the webservers caused an increase in response times for some requests. No failed requests were recorded. The issue

Between 1:12 PM and 1:32 PM high CPU usage on one of the webservers caused an increase in response times for some requests. No failed requests were recorded.

Technical issues prevented certain emails from being sent in a timely manner. Once rectified, all emails were successfully sent within 16 hours. Note that rectifying the issue caused a small

MYP experienced intermittent performance issues throughout the day. The root cause of these issues is still being investigated, however, the team is working hard to find a resolution and prevent

Our team noticed and quickly resolved an infected file on our home.mypcorp.com domain. We can confidently confirm that no personal, identifiable or login information was affected. Please note that our

MYP experienced an increase in system load between 1:15 PM and 3:15 PM which resulted in slow response times and increased errors. The team are making changes to the system