Service History

GENIUS Client Monthly Budget Report did not complete successfully on 1 Nov 2021 and as a result some clients are yet to receive their report. The GENIUS team is investigating

We’re currently experiencing timeout issues. This is known to our team and currently investigating the issue.

There was an issue with the PocketWatch shift cancellation process that prevented roster managers from cancelling shifts created for GENIUS participants. The issue was resolved around 12:30 PM (AEST).

MYP experienced intermittent connection issues with services within our cloud hosting environment between 9:38AM and 10:50AM (AEST). The root cause of these issues is still being investigated, however, the team

High Memory and CPU usage on one of our web servers which resulted in slow web response time between 10:11 AM to 10:30 AM. Measures were taken and the system

Our monitoring identified high CPU and memory usage on one of our web servers which resulted in slow web response times between the times of 10:34am to 10:46am. Measures were

Xero is currently experiencing technical issues outside of our control. Xero Timesheet Sync may be temporarily unavailable during this period. We apologise for any inconvenience.

Brief connection issue between one of the Australia East Web servers (AE2) and Azure storage account(Images and file storage). AE2 server has been removed from the load balancer. This is

Experiencing issues with uploading/downloading files. This is known to our team and currently working on resolving the issue.

A configuration issue on one of our servers caused a subset of requests to the legacy site to fail. Duration: 1:05AM 27/8/21 to 9:39AM 27/8/21Actions: Fix applied to the server,