Service History

MYP has experienced an issue with our hosting provider that has impacted standard overnight processes being triggered in the MYP platform. These processes have been activated and will be completed

26 Dec 2021 – Between 3:48 and 3:53 the MYP system was unavailable due to an issue at our cloud provider unexpectedly restarting the database server. The system automatically recovered

Between 4:10 PM to 4:15 PM the system experienced performance issue on one of our web servers. This resulted in longer request times and a small number of failed requests.

Between 9:00 AM to 9:03 AM the system experienced performance issue on one of our webservers. This resulted in longer request times and a small number of failed requests.

Between 1:49 and 1:52 the system experienced high CPU load on one of our webservers which caused few requests failure. The system returned to normal operation without intervention by the

An issue with the LanterPay API prevented invoices from being submitted their system. The issue occurred between 9:33am and 11:33am. Invoices can be resubmitted to LanternPay by un-approving and re-approving.

We’re currently experiencing performance issue related to Redis. This is known to our team and working on fixing the issues.

A bug has been identified that prevents users from creating formSPACE templates. The fix has been created and is being deployed as a priority.

We experienced Redis Timeout issue from 11:05 AM to 11:45 AM. This is known to our team and investigating the cause.