Author Archives: Sam Kuem

We experienced Redis Timeout issue from 10:20 AM to 10:45 AM. This is known to our team and investigating the cause.

GENIUS Client Monthly Budget Report did not complete successfully on 1 Nov 2021 and as a result some clients are yet to receive their report. The GENIUS team is investigating

We’re currently experiencing timeout issues. This is known to our team and currently investigating the issue.

High Memory and CPU usage on one of our web servers which resulted in slow web response time between 10:11 AM to 10:30 AM. Measures were taken and the system

Our monitoring identified high CPU and memory usage on one of our web servers which resulted in slow web response times between the times of 10:34am to 10:46am. Measures were

Xero is currently experiencing technical issues outside of our control. Xero Timesheet Sync may be temporarily unavailable during this period. We apologise for any inconvenience.

Brief connection issue between one of the Australia East Web servers (AE2) and Azure storage account(Images and file storage). AE2 server has been removed from the load balancer. This is

Experiencing issues with uploading/downloading files. This is known to our team and currently working on resolving the issue.

A configuration issue on one of our servers caused a subset of requests to the legacy site to fail. Duration: 1:05AM 27/8/21 to 9:39AM 27/8/21Actions: Fix applied to the server,

Daily process for GENIUS provider invoices failed this morning. GENIUS team is investigating this issue and planning to re-run the process by COB today.