Author Archives: Sam Kuem

An issue with the LanterPay API prevented invoices from being submitted their system. The issue occurred between 9:33am and 11:33am. Invoices can be resubmitted to LanternPay by un-approving and re-approving.

We’re currently experiencing performance issue related to Redis. This is known to our team and working on fixing the issues.

A bug has been identified that prevents users from creating formSPACE templates. The fix has been created and is being deployed as a priority.

We experienced Redis Timeout issue from 11:05 AM to 11:45 AM. This is known to our team and investigating the cause.

We experienced Redis Timeout issue from 10:20 AM to 10:45 AM. This is known to our team and investigating the cause.

GENIUS Client Monthly Budget Report did not complete successfully on 1 Nov 2021 and as a result some clients are yet to receive their report. The GENIUS team is investigating

We’re currently experiencing timeout issues. This is known to our team and currently investigating the issue.

High Memory and CPU usage on one of our web servers which resulted in slow web response time between 10:11 AM to 10:30 AM. Measures were taken and the system

Our monitoring identified high CPU and memory usage on one of our web servers which resulted in slow web response times between the times of 10:34am to 10:46am. Measures were

Xero is currently experiencing technical issues outside of our control. Xero Timesheet Sync may be temporarily unavailable during this period. We apologise for any inconvenience.