Author Archives: Sam Kuem

22/01/2025 -12:37 P.M. (AEST) We’re pleased to inform you that the recent service disruption has been resolved, and all automated processes are fully operational. We apologize for any inconvenience and

22/02/2024 – 01:37 A.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved and the SMS service has been restored.  We sincerely apologise for

20/02/2024 – 09:53 A.M. (AEST) We’re pleased to inform you that Qtime is fully operational. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have

22/11/2023 – 11:45 AM (AEST): We’re pleased to inform you that HICAP have successfully resolved their issue. All invoices can now be successfully claimed. We sincerely apologise for any inconvenience this

20/10/2023 09:47 AM (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved.  The filters in the timesheets and reports are now fixed.  20/10/2023 08:42 AM (AEST)

18/10/2023 12:07 PM (AEST): We’re pleased to inform you that the recent technical issue has been successfully resolved.  All the checkouts have been processed and the timesheets are now up

We experienced performance issue, primarily affecting GENIUS on 2 Feb between 8:30AM to 10:00AM which has now been resolved.

Users are currently experiencing issues when creating a new contact in ARM and creating a new engagement in GENIUS. Our team is currently working on this as a priority and

LanternPay was facing technical issue when trying to submit invoices in GENIUS on 13 SEP 2022 between 2:36PM to 3:30PM which was outside of our control. This issue has now

Our OCR provider are experiencing technical issues outside of our control. OCR feature GENIUS may be temporarily unavailable during this period.