Performance Issue

We experienced performance issue, primarily affecting GENIUS on 2 Feb between 8:30AM to 10:00AM which has now been resolved.

LanternPay Issue

LanternPay was facing technical issue when trying to submit invoices in GENIUS on 13 SEP 2022 between 2:36PM to 3:30PM which was outside of our control. This issue has now

External Outages

Our OCR provider are experiencing technical issues outside of our control. OCR feature GENIUS may be temporarily unavailable during this period.

Background requests delay

We are currently experiencing delays with GENIUS + PocketWatch schedule of support update, roster template update and roster publishing. Our team is investigating this issue as a priority.

XERO

Our signing provider experienced technical issues outside of our control. Formal signing was temporarily unavailable during this period.

Email Issue

There were some issues with sending email which has now been resolved by the team.

OCR Performance Issue

Sypht our OCR provider has advised that their services are experiencing performance issue outside of our control. Sypht team is aware of this issue and their technical team is currently