Author Archives: Sam Kuem

We experienced performance issue, primarily affecting GENIUS on 2 Feb between 8:30AM to 10:00AM which has now been resolved.

Users are currently experiencing issues when creating a new contact in ARM and creating a new engagement in GENIUS. Our team is currently working on this as a priority and

LanternPay was facing technical issue when trying to submit invoices in GENIUS on 13 SEP 2022 between 2:36PM to 3:30PM which was outside of our control. This issue has now

Our OCR provider are experiencing technical issues outside of our control. OCR feature GENIUS may be temporarily unavailable during this period.

We are currently experiencing delays with GENIUS + PocketWatch schedule of support update, roster template update and roster publishing. Our team is investigating this issue as a priority.

Our signing provider experienced technical issues outside of our control. Formal signing was temporarily unavailable during this period.

There were some issues with sending email which has now been resolved by the team.

There is an issue with emailing service agreements. Please hold off sending service agreements until further notice. We apologise for any inconvenience.

Sypht our OCR provider has advised that their services are experiencing performance issue outside of our control. Sypht team is aware of this issue and their technical team is currently

Some users are experiencing issues while downloading the GENIUS provider invoice documents. This is known to our team and are working on the fix.