Author Archives: Dick Espanol

16/02/2026 – 02:19 P.M. (AEST) We’re pleased to inform you that the earlier performance issue has been resolved. System response times have returned to normal following corrective actions taken by

02/02/2026 – 04:33 P.M. (AEST) We’re pleased to inform you that the performance issue has now been resolved. Corrective actions were applied to stabilise system performance, and the technical team

14/01/2026 – 09:20 A.M. (AEST) We are aware of a performance degradation affecting the platform lasting approximately 10 minutes earlier this morning and are actively investigating the cause. The system

27/10/2025 – 09:01 A.M. (AEST) We’re pleased to inform you that the recent performance issue has been successfully resolved. System response times have returned to normal, and we will continue

02/10/2025 – 06:22 P.M. (AEST): We’re pleased to inform you that the recent issue with HiCAPS invoice submissions has now been resolved by HiCAPS. Any claims submitted that appeared stuck

22/05/2025 – 05:22 P.M. (AEST) We’re pleased to inform you that the earlier technical issue affecting the generation of Service Agreements in Genius has now been resolved. All queued document

24/04/2025 – 11:50 A.M. (AEST) We’re pleased to inform you that the technical issue affecting FormSpace has now been successfully resolved. Between 10:00 AM and 11:50 AM AEST on 24

17/03/2025 – 11:27 A.M. (AEST) We are pleased to inform you that the recent performance issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have any