Systems are operational

MYP - Performance Degradation in Production Environment – Resolved

02/02/2026 – 16:33 P.M. (AEST) We’re pleased to inform you that the performance issue has now been resolved.

Corrective actions were applied to stabilise system performance, and the technical team has confirmed that request timeouts subsided around 3:12 PM. The platform is currently operating normally.

While the immediate issue has been mitigated, our team will continue further investigation to identify the underlying cause and determine a longer-term preventative solution.

We apologise for any inconvenience this may have caused and appreciate your patience. Please don’t hesitate to contact our support team if you have any questions or notice anything unusual.

02/02/2026 – 14:41 P.M. (AEST) We would like to inform you that we have detected a recurrence of a performance issue affecting the platform. Our monitoring identified a minor performance degradation beginning around 1:15 PM, and our team is actively investigating and monitoring the situation.

While the impact is currently limited, we have reopened the incident to ensure the issue is thoroughly addressed and to prevent any further disruption. We will continue to closely monitor system performance and take corrective action as required.

We appreciate your patience and will provide further updates as more information becomes available.

02/02/2026 – 12:05 P.M. (AEST) We’re pleased to inform you that the earlier performance issue has been resolved. System response times have returned to normal following corrective actions taken by our team. We will continue to monitor the platform and investigate the root cause to help prevent similar issues in the future.

We apologise for any inconvenience caused and appreciate your patience.

02/02/2026 – 11:16 A.M. (AEST) We are aware of a performance issue affecting the platform and are actively investigating the cause. Please be assured this is being addressed with high priority, and we will provide updates as more information becomes available.

MYP - Temporary System Issues – Resolved

28/01/2026 – 09:41 A.M. (AEST) Between 7:52 AM and 8:08 AM, we experienced issues affecting form saving, contact editing, engagement saving, and increased processing times for generating the Attaché T6 with leave, the Employment Hero timesheet export report, and payroll import reports.

These issues have now been resolved. If you were impacted, please retry the action at your convenience.

We appreciate your patience and understanding. If you have any further questions or concerns, please feel free to contact our support team.

MYP - Performance Degradation – Resolved

15/01/2026 – 08:50 A.M. (AEST) We are aware of a brief performance degradation that affected the platform earlier this morning between 8:40 AM and 8:50 AM. The system has stabilised; however, we are continuing our investigation to understand the cause to prevent recurrence.

MYP - Production Performance Degradation – Resolved

14/01/2026 – 09:20 A.M. (AEST) We are aware of a performance degradation affecting the platform lasting approximately 10 minutes earlier this morning and are actively investigating the cause. The system has stabilised; however, we are continuing our investigation to understand what occurred and to prevent a recurrence.

MYP - Connection issue with our cloud infrastructure provider – Resolved

28/11/2025 – 11: 00 A.M (AEST) : We are pleased to inform you that the recent network disruption has been successfully resolved, and we will continue to monitor the situation. We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

28/11/2025 – 10: 45 A.M (AEST) : We are aware of a connection issue with our cloud infrastructure provider. An intermittent network disruption occurred between 10:44 AM and 10:51 AM, during which users may have experienced an inability to access the system or delays when loading pages. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.