Systems are operational

MYP - Ratio’s within Schedules of Supports not automatically calculating – Resolved

03/07/2025 – 09:00 A.M (AEST): We are pleased to inform you that the recent issue affecting the automatic calculation of ratios within Schedules of Support has been successfully resolved. We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

01/07/2025 – 03:30 P.M. (AEST): We’re currently investigating an issue affecting the automatic calculation of ratios within Schedules of Support. This issue occurs when running the “Update CRM prices & schedules of support for all clients” automatic update ratios are not being calculated before the schedules are finalised. To avoid the risk of incorrect ratios and potential overclaiming, we strongly recommend holding off on running your NDIS price book update until this is resolved. If you have already run the update, please review all participant engagements involving ratio-based supports to confirm ratios have been applied correctly. We understand how important accurate schedules are and apologise for the inconvenience. We’re treating this with urgency and will keep you updated as we work to resolve it.

MYP - Issue on OCR Processing – Resolved

30/06/2025 – 09:30 A.M (AEST): We are pleased to inform you that the recent OCR processing issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

30/06/2025 – 08:30 A.M. (AEST): We are aware of an issue with OCR processing. We are actively working to identify the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly

MYP - Performance Issue – Resolved

26/05/2025 – 01:05 P.M (AEST) : We are pleased to inform you that the recent performance issue has been successfully resolved. We appreciate your understanding and cooperation. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

26/05/2025 – 12:15 P.M (AEST) : System performance has improved, and users may experience better responsiveness across the platform. However, our technical team is continuing to monitor and investigate to ensure the issue is fully resolved. We appreciate your continued patience and will provide further updates as needed.

26/05/2025 – 11:30 A.M (AEST) : We are aware of a performance issue across the MYP platform. We are actively working to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

MYP - GENIUS Service Agreement Generation is Experiencing Delays – Resolved

22/05/2025 – 05:22 P.M. (AEST) We’re pleased to inform you that the earlier technical issue affecting the generation of Service Agreements in Genius has now been resolved.

All queued document requests are currently being processed, and no action is required on your end.

We sincerely apologise for any inconvenience this may have caused and appreciate your patience while our team worked to restore full functionality.

Should you have any questions or encounter any further issues, please don’t hesitate to contact our support team.

22/05/2025 – 05:12 P.M. (AEST) We are aware of an issue affecting the generation of Service Agreements in Genius, specifically where requests are stuck due to a technical problem in the document conversion process. Our team is actively investigating and addressing the issue as a matter of urgency.

Please note that retrying the request is not required, as existing submissions are already in the queue and will be processed once the issue is resolved.

We appreciate your patience and will provide an update shortly.