Systems are operational

MYP - Service Agreements Not Generating – Resolved

22/09/2026 – 04:24 AM (AEST) The issue affecting Service Agreement generation has now been resolved, and Service Agreements are being generated again.

We apologise for the disruption and appreciate your patience. If you are still experiencing issues, please contact our Support Team.

22/09/2026 – 03:48 AM (AEST) We are aware of an issue preventing Service Agreements from generating since 11:30 AM AEST today, 22 September 2026. Our team is actively working to restore processing and clear the affected queue. We apologise for the disruption and will provide a further update shortly.

MYP - Elevated Errors and Timeouts Affecting System Access – Resolved

22/09/2026 – 11:45 AM (AEST) The issue causing errors, timeouts and intermittent access to MYP has been resolved, and the system has returned to normal.

We sincerely apologise for the disruption and appreciate your patience. If you continue to experience difficulties, please contact our Support team.

22/09/2026 – 11:15 AM (AEST) We are aware of an issue affecting access to MYP. Some users may experience errors, timeouts or intermittent difficulty accessing the system. Our team is actively investigating the cause and working to restore normal service. We apologise for the disruption and will provide a further update shortly.

MYP - Platform Performance Degradation – Resolved

03/09/2026 – 10:26 AM (AEST) We experienced a performance issue from 10:00 AM to 10:17 AM. This may cause failed actions, delays, or prevented some tasks from being completed.

The issue has now been resolved. If you were impacted, please retry any failed actions at your convenience.

We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

MYP - Platform Performance Degradation – Resolved

01/09/2026 – 12:22 PM (AEST) We experienced a performance issue from 11:42 AM to 12:10 PM. This may cause failed actions, delays, or prevented some tasks from being completed.

The issue has now been resolved. If you were impacted, please retry any failed actions at your convenience.

We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

MYP - MYP – Platform Performance Degradation – Resolved

20/08/2026 – 09:00 AM (AEST) Between 9:00 AM and 9:03 AM, we experienced a performance issue that affected the platform. This may have caused failed actions, delays, or prevented some tasks from being completed.

The issue has now been resolved. If you were impacted, please retry any failed actions at your convenience.

We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.