Systems are operational

MYP - HICAPS RetrievePlans Service Unavailable – Resolved

20/05/2026 – 12:04 PM (AEST) We’re pleased to inform you that the recent issue affecting HICAPS RetrievePlans requests has now been resolved.

Earlier today, HICAPS experienced a broader outage affecting digital claiming services, which resulted in timeout errors and failed plan retrieval requests through LanternPay. HICAPS has since restored services, and our monitoring confirms that RetrievePlans requests are now processing successfully again.

We sincerely apologise for any inconvenience this may have caused and appreciate your patience while the third-party provider worked to restore services. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

20/05/2026 – 11:37 AM (AEST) We are aware of an ongoing issue affecting HICAPS digital claiming services, which is currently impacting RetrievePlans requests through LanternPay. HICAPS has confirmed they are experiencing a broader system outage and are actively investigating the matter.

During this period, some plan retrieval requests may fail or timeout, which may result in delays to plan updates within the platform. We are closely monitoring the situation and will continue to provide updates as more information becomes available from HICAPS.

We appreciate your patience and understanding while the third-party provider works to restore services.

20/05/2026 – 09:52 AM (AEST) We are aware of an issue affecting HICAPS RetrievePlans requests through LanternPay, resulting in timeouts and failed plan retrievals for some subscribers. Our team has identified that the issue appears to be related to an outage or service disruption with HICAPS, and we have already escalated the matter with their team.

Please be assured we are closely monitoring the situation and working with the third-party provider to restore normal operations as quickly as possible. We will provide further updates shortly.

MYP - Performance Degradation – Resolved

19/05/2026 – 01:05 PM (AEST) Between 11:45 AM and 1:05 PM this afternoon, we experienced performance issues that affected the platform. This may have caused failed actions, delays, or inability to complete tasks. These issues have now been resolved. If you were impacted, please retry any failed actions at your convenience.

We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

MYP - Platform Performance Degradation – Resolved

 12/05/2026 – 3:10 P.M. (AEST) Between 2:52 PM and 3:05 PM this afternoon, we experienced performance issues that affected the platform. This may have caused failed actions, delays, or inability to complete tasks. These issues have now been resolved. If you were impacted, please retry any failed actions at your convenience.

We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

MYP - Platform Performance Degradation – Resolved

22/04/2026 – 10:51 A.M. (AEST) Between 6:30 AM and 6:42 AM this morning, we experienced system performance issues that affected the platform. This may have caused failed actions, delays, or inability to complete tasks.

These issues have now been resolved. If you were impacted, please retry any failed actions at your convenience.

We apologise for any inconvenience caused and appreciate your patience. If you have any further questions or concerns, please feel free to contact our support team.

MYP - Platform Performance Degradation – Resolved

07/04/2026 – 03:18 PM (AEST) We’re pleased to inform you that the recent performance issue, which began at approximately 1:15 PM, has now been successfully resolved.

System performance has returned to normal and services are operating as expected. We will continue to monitor the platform closely to ensure ongoing stability.

We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

07/04/2026 – 03:05 PM (AEST) We are aware of a performance issue caused by high database CPU usage that began at approximately 1:15 PM, which is resulting in intermittent timeouts and system instability.

Our team is actively working to identify the root cause and implement a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.