Systems are operational

MYP - Potential Duplicate Notifications – Resolved

29/10/2026 – 3:01 PM (AEST) We have now investigated all areas affected by this duplicate notifications. We have assessed the impact, identified affected customers, and have made the necessary actions to prevent this from occurring.

We sincerely apologise for the disruption and appreciate your patience. If you continue to experience difficulties, please contact our Support team.

27/10/2026 – 8:31 AM (AEST) We are investigating an issue that may have caused some activities to occur more than once. As a result, some customers may have received duplicate notifications.

We are currently assessing the impact, identifying any affected customers, and determining whether further action is required. We will provide an update as more information becomes available.

MYP - Zendesk Login Issues – Resolved

29/09/2026 – 12:05 PM (AEST) The issue affecting Zendesk login has been resolved, and access has been restored. Please re try login at your convenience

Thank you for your patience.

29/09/2026 – 11:54 AM (AEST) We are currently experiencing an issue affecting access to Zendesk. Users may be unable to log in at this time.

Our team is investigating the issue and working to restore access as soon as possible. We apologise for the disruption and will provide further updates as they become available.

Thank you for your understanding

MYP - Service Agreements Not Generating – Resolved

22/09/2026 – 04:24 AM (AEST) The issue affecting Service Agreement generation has now been resolved, and Service Agreements are being generated again.

We apologise for the disruption and appreciate your patience. If you are still experiencing issues, please contact our Support Team.

22/09/2026 – 03:48 AM (AEST) We are aware of an issue preventing Service Agreements from generating since 11:30 AM AEST today, 22 September 2026. Our team is actively working to restore processing and clear the affected queue. We apologise for the disruption and will provide a further update shortly.

MYP - Elevated Errors and Timeouts Affecting System Access – Resolved

22/09/2026 – 11:45 AM (AEST) The issue causing errors, timeouts and intermittent access to MYP has been resolved, and the system has returned to normal.

We sincerely apologise for the disruption and appreciate your patience. If you continue to experience difficulties, please contact our Support team.

22/09/2026 – 11:15 AM (AEST) We are aware of an issue affecting access to MYP. Some users may experience errors, timeouts or intermittent difficulty accessing the system. Our team is actively investigating the cause and working to restore normal service. We apologise for the disruption and will provide a further update shortly.

MYP - Platform Performance Degradation – Resolved

03/09/2026 – 10:26 AM (AEST) We experienced a performance issue from 10:00 AM to 10:17 AM. This may cause failed actions, delays, or prevented some tasks from being completed.

The issue has now been resolved. If you were impacted, please retry any failed actions at your convenience.

We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.