Systems are operational

MYP - Platform Performance Degradation – Resolved

03/07/2026 – 10:01 AM (AEST) Between 9:30 AM and 9:41 AM this morning, we experienced a performance issue that affected the platform. This may have caused failed actions, delays, or prevented some tasks from being completed.

The issue has now been resolved. If you were impacted, please retry any failed actions at your convenience.

We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

MYP - Platform Performance Degradation – Resolved

02/07/2026 – 04:07 PM (AEST) Between 3:40 PM and 3:56 PM this afternoon, we experienced a performance issue that affected the platform. This may have caused failed actions, delays, or prevented some tasks from being completed.
The issue has now been resolved. If you were impacted, please retry any failed actions at your convenience.
We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

MYP - Intermittent HICAPS Plan Update Failures – Resolved

02/07/2026 – 09:58 AM (AEST) We are pleased to confirm that the issue affecting HICAPS plan updates has been resolved.

A hotfix has been deployed, and plan synchronisations were manually triggered for all affected participants to ensure their latest plan information is now reflected in MYP. No further action is required from users.

We sincerely apologise for any inconvenience this may have caused and appreciate your patience while the issue was being resolved.

01/07/2026 – 03:54 AM (AEST) We are aware of an intermittent issue affecting the receipt of updated HICAPS plan information. Some plan updates may not currently be reflected in MYP, which means affected users may temporarily see plan details that are not the most recent.

Our technical team is actively investigating the issue and working to restore reliable processing of HICAPS plan updates. We will provide a further update as soon as more information becomes available.

myHelp - Zendesk Authentication Login Failure – Resolved

01/07/2026 – 08:58 AM (AEST) We are pleased to confirm that the issue affecting access to Zendesk through MYP has been resolved. Between 7:30 am and 8:32 am, some users may have been unable to log into Zendesk after selecting the “?” button in MYP.

Access has now returned to normal. No action is required, and affected users can retry logging in.

We apologise for any inconvenience this may have caused and appreciate your patience.

MYP - Employment Hero Timesheet Report Generation Delays – Resolved

30/06/2026 – 7:50 P.M. (AEST) The issue affecting the generation of certain reports has now been resolved. We will continue to monitor the service to ensure it remains stable. Thank you for your patience while we worked to resolve this issue.

30/06/2026 – 6:30 P.M. (AEST) We are aware of an issue that caused delays when generating Employment Hero Timesheet Report. The root cause has been identified, and our team is currently working on a fix, which is planned to be deployed shortly. We are treating this as a high priority and will continue to provide updates as they become available. Thank you for your patience.