system statuses

Operational

Disruptions

Unavailable

MYP

API

myHelp

myTraining

scheduled maintenance

Scheduled releases occur every fortnight. Additional scheduled maintenance tasks will be listed below.

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status history

The five most recent status history logs will be displayed.

10 October 2024

MYP - Service Disruption

10/10/2024 – 9:30 A.M. (AEST) We’re pleased to inform you that the recent service disruption has been resolved, and all automated processes are fully operational. Any manual tasks or requests that failed during the disruption should now be working, and users can retry these tasks as normal. We apologise for any inconvenience and appreciate your patience. If you have any further questions or concerns, please contact our support team.

10/10/2024 – 9:00 A.M. (AEST) We are aware of an intermittent issue across the system impacting multiple requests. We are actively working to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

3 October 2024

MYP - New PocketWatch (Transport, Appointments and MYOB Timesheet sync) is not accessible

03/10/2024 – 11:40 A.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

03/10/2024 – 10:46 A.M. (AEST) We are currently experiencing an issue affecting the Transport, Appointments, and the new MYOB Timesheet sync, making them temporarily unavailable. We have pinpointed the root cause of the problem and are currently engaged in resolving it. An update to rectify the situation will be released in one hour and we will notify you as soon as this is resolved.

25 September 2024

API - Significant volumes of PACE Claim Rejections via NDIA APIs

25/09/2024 – 2:00 P.M. (AEST) HICAPS has confirmed that the issue has been resolved. We will continue to monitor the situation.

25/09/2024 – 12:45 P.M. (AEST) This issue is still ongoing and we are awaiting updates from the NDIA as to when this issue will be resolved.

25/09/2024 – 10:45 A.M. (AEST) The NDIA has confirmed an issue when submitting claims via NDIA APIs. The NDIA’s Technical Teams are working on a fix as a priority. They have asked all Providers and Plan Managers not to submit any further claims via API at this time. We will provide further updates as we receive them.

25/09/2024 – 10:40 A.M. (AEST) We have confirmed with our Technical Team and with HICAPS that the large number of rejected claim notifications are all valid notifications being sent from the NDIA. We are seeking a response from the NDIA and will continue to monitor the situation. We will provide an update once we have a response from the NDIA.

25/09/2024 – 10:32 A.M. (AEST) We are aware that large numbers of claims under PACE are being returned as rejected via the NDIA APIs. We are actively investigating with HICAPS to discover the root cause. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

16 September 2024

myTraining - Access issues with myTraining

16/09/2024 – 10:33 A.M. (AEST) We’re pleased to announce the issue has been resolved and access to myTraining has been restored. We are continuing to monitor the situation while conducting a followup investigation. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

16/09/2024 – 10:15 A.M. (AEST) Our Technical Team is currently investigating the myTraining service degradation to establish the root cause and identify a resolution. This is being treated with the highest priority, and we will continue to update you as we progress towards resolving the issue.

16/09/2024 – 09:44 A.M. (AEST) We are aware of an issue affecting users attempting to access the myTraining page (training.mypcorp.com). We are actively working to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

6 September 2024

MYP - Error on Digital Signing Page

06/09/2024 – 04:28 P.M. (AEST) We’re pleased to inform you that the recent issue affecting the signing functionality on your forms has been successfully resolved.

We sincerely apologise for any inconvenience this may have caused, and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

06/09/2024 – 03:24 P.M. (AEST) We are aware of an ongoing issue affecting the signature box functionality on various forms and we are actively investigating the situation.

Please be assured that we are working closely with our Digital Signature provider to resolve this issue. We are actively following up and prioritizing this matter to ensure a prompt resolution. We will keep you informed as soon as we have more information.

We sincerely apologise for any inconvenience this may be causing and appreciate your patience. Our team is treating this with the highest urgency, and we will provide further updates as soon as new information becomes available.

06/09/2024 – 01:21 P.M. (AEST) We are aware of an issue affecting users on the digital signing page and we are actively working to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.