system statuses

Operational

Disruptions

Unavailable

MYP

API

myHelp

myTraining

scheduled maintenance

Scheduled releases occur every fortnight. Additional scheduled maintenance tasks will be listed below.

Loading… Loading…

status history

The five most recent status history logs will be displayed.

10 July 2024

MYP - Error on trying to edit rosters in PocketWatch -Resolved

10/07/2024 – 04:00 P.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

10/07/2024 – 11:00 A.M. (AEST ) We have pinpointed the root cause of the problem and are currently engaged in resolving it. An update to rectify the situation will be released in the afternoon (between 2:30 P.M. – 4:00 P.M. and we will notify you as soon as this is resolved. 

10/07/2024 – 09:42 A.M. (AEST) We are aware of the error on trying to edit rosters in PocketWatch and we are actively working to discover the cause and provide a resolution.  Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

27 June 2024

MYP - Issue with Login Page – Resolved

27/06/2024 – 12:16 P.M. (AEST) We have pinpointed the root cause of the problem with the Login Page and reverted to an earlier version which appears to have resolved the issue. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. MYP will continue to investigate and monitor for any further issues.

27/06/2024 – 12:10 P.M. (AEST) We have identified an intermittent issue in the Login Page that is not allowing users to complete their login. We are investigating this issue with the highest level of urgency and will advise an update as soon as one is available.

11 June 2024

MYP - Performance Issue across the platform – Resolved

11/06/2024 – 04:00 P.M. (AEST) We’re pleased to inform you that the recent performance issue has been successfully resolved.  System response times have returned to normal however we will continue to monitor the situation. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

11/06/2024 – 02:45 P.M. (AEST) We are aware of performance issues across the platform and we are actively working to discover the cause and provide a resolution.  Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

28 May 2024

MYP - PocketWatch Performance Issue

28/05/2024 – 05:09 P.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. System response times have returned to normal however we will continue to monitor the situation. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

28/05/2024 – 04:51 P.M. (AEST)  We are aware of a performance issue affecting PocketWatch  and we are actively working to discover the cause and provide a resolution.  Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.

27 May 2024

MYP - Performance issues across the platform -Resolved

27/05/2024 – 1:34 P.M. (AEST) We’re pleased to inform you that the recent technical issue has been successfully resolved. System response times have returned to normal however we will continue to monitor the situation. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

27/05/2024 – 12:56 P.M. (AEST) We have pinpointed the root cause of the problem and are currently engaged in resolving it. An update to rectify the situation will be released shortly and we will notify you as soon as this is resolved. 

27/05/2024 – 12:11 P.M. (AEST) We are aware of a performance issue across the platform, and we are actively working to discover the cause and provide a resolution.  Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.