Systems are operational

MYP - Issue with the digital signing – Resolved

03/05/2024 – 01:10 P.M. (AEST) – We are pleased to inform you that the recent technical issue has been successfully resolved. Our Digital Signing provider experienced technical issues, leading to disruptions in signing processes between 4:50 AM and 1:00 PM (AEST), which were beyond our control. Please be assured that all the signed documents can now be accessed.

We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team

03/05/2024 – 12:30 P.M. (AEST) – We have pinpointed the root cause of the problem causing issues with digital signing in FormSpace and Genius and are currently engaged in resolving it. An update to rectify the situation will be released shortly and we will notify you as soon as this is resolved.

03/05/2024 – 11:20 A.M. (AEST) – We are aware of the issue with the digital signing feature, affecting formal signing in formSPACE and service agreement signing in Genius, and we are actively working with our provider to discover the cause and provide a resolution. Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly. 

MYP - Performance Degradation of PocketWatch Reports – Resolved

01/05/2024 – 3:20 P.M. (AEST) We have identified the root cause of the performance issue affecting PocketWatch Reports and have taken steps to rectify the problem. System response times have returned to normal however we will continue to monitor the situation. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

01/05/2024 – 2:25 P.M. (AEST) We are aware of a performance degradation issue affecting PocketWatch Reports. We are actively working to discover the cause and provide a resolution.  Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly. 

MYP - Performance Degradation in PocketWatch Rosters – Resolved

01/05/2024 – 9:16 A.M. (AEST) We have identified the root cause of the performance issue affecting Rosters in PocketWatch and have taken steps to rectify the problem. System response times have returned to normal however we will continue to monitor the situation. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

01/05/2024 – 9:05 A.M. (AEST) We are aware of a performance degradation issue affecting Rosters in PocketWatch. We are actively working to discover the cause and provide a resolution.  Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly. 

MYP - Service Degradation – High system load – Resolved

24/04/2024 – 3:20 P.M. (AEST) We have identified the root cause of the performance issue and have taken steps to rectify the problem. System response times have returned to normal however we will continue to monitor the situation. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

24/04/2024 – 3:02 P.M. (AEST) We are aware of a performance issue across MYP leading to large amounts of requests timing out. We are actively working to discover the cause and provide a resolution.  Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly. 

MYP - Issues with PocketWatch allowance line items – Resolved

17/04/2024 – 6:00 P.M. (AEST) We’re pleased to inform you that the recent issue with PocketWatch allowance line Item not showing for non-roster managers has been successfully resolved.   

We sincerely apologise for any inconvenience this may have caused and we appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to our support team.

17/04/2024 – 4:48 P.M. (AEST) We are aware of allowance line items not showing for non-roster managers when they create or edit timesheets and we are actively working to discover the cause and provide a resolution.  Please be assured we are addressing this with the highest level of urgency, and we will provide you with an update shortly.